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Tourist information


Useful info when travelling to Zagreb, Croatia

Croatia - Geographic position


Croatia occupies the largest part of the eastern coast of the Adriatic Sea which, as a part of the Mediterranean Sea, penetrates deepest into European soil. Croatia’s shoreline and numerous islands enjoy the majority of the Adriatic coastline. The narrow Dinara Mountain Range separates the country’s Mediterranean region from its central European continental part, which spans from the easterly edges of the Alps in the North-West to the shores of the Danube in the East, encompassing the southern part of the fertile Pannonian lowlands.


The mainland covers an area of 56 594 km2 and coastal waters cover a surface area of 31 479 km2.


Croatia has 4 290 612 inhabitants.

System  of Government

Croatia is a multi-party parliamentary republic.


With 792 875 inhabitants, Zagreb is the economic, transport, cultural and academic centre of the country.

Length of coastline

6 278 km, of which 4 398 km is made up of island coastlines, solitary rocks and reefs.

Number of islands

1 244. The largest islands are Krk and Cres. There are 50 inhabited islands.

Highest peak

Dinara, 1 831 m above sea level.

Time zone

GMT + one hour (until October 30, GMT + two hours)


220 V; 50 Hz ;Primary Socket Type: Euro plug, Schuko


Croatian (hrvatski). Ethnic minorities in Croatia also speak Serbian, Slovenian, Hungarian and Italian.


The climate of Zagreb is continental, with four separate seasons. Summers (June to August) are hot and dry, and winters (November to February) are cold. The average temperature in winter is 34°F (1°C) and the average temperature in summer is 68°F (20°C). Updated weather information for Zagreb is available from meteo.hr or weather.cnn.com

Local Currency & Exchange

The official currency in Croatia is Croatian kuna (HRK), made up of 100 lipa. Foreign currency can be exchanged for local money at banks, post offices and exchange offices, according to the valid rates of exchange.

Credit/Debit cards

All major credit cards are widely accepted throughout Croatia, as advertised at points of sale, such as: American Express, Diners Club, Euro Card/Master Card, Visa and JCB. Traveller’s Cheques are also accepted.

Tax Free

Foreigners can claim a sales tax refund within one year for purchased goods. Don't forget to ask the salesman to fill out the tax refund form when purchasing goods.

Opening Hours

Banks and post offices are normally open from 7:00 or 7:30 a.m. to 7:00 or 8:00 p.m. Non-Governmental offices work from 8:30 a.m. to 5:00 p.m., Monday to Friday. Most grocery stores and department stores are open non-stop, from 6:00 or 7:30 a.m. to 7.30 or 8:00 p.m.


Public telephone boxes accept only phone cards available from newspaper stands and post offices.

Currently there are five GSM operators offering the GSM service in Croatia.
T-Mobile operating under +385 98 xxx and +385 99 xxx.
VIPnet operating under +385 91 xxx.
TELE2 operating under +385 95 xxx.
Tomato operating under +385 92 xxx.
Bonbon operating under +385 97 xxx.
Please contact your local GSM operator to check the availability and the costs of roaming services.

Visa requirements,

Embassies & Consulates

A passport or some other identification document recognized by international agreements is needed. Information: Diplomatic missions of the Republic of Croatia abroad or the Ministry of Foreign Affairs of the Republic Croatia: www.mvpei.hr.

Arriving by air

Zagreb Airport is located 17 km from the centre of the city.

Transportation to/from the airport

Bus – Complimentary for all participants of the 2nd Summit!

A complimentary shuttle service from Zagreb Airport to the Main Bus Station terminal in Zagreb and v.v. is offered to all participants of the 2nd Summit arriving to Zagreb by air.

Shuttle service is sponsored and operated by Pleso prijevoz company.

Each participant arriving by air will receive from UHPA office Complimentary Transfer Voucher which should be passed to Pleso prijevoz bus driver upon arrival.

The bus terminal at the Airport is located just outside the airport building, close to international arrivals gate. Buses run at half-hour intervals for most of the day. For detailed timetable please visit this website.

Once at the Main Bus Station, there is a taxi station and a tram station (line number 6 or 8 to Hotel Sheraton Zagreb) right in front of the building.


The taxi terminal at the Airport is located just outside the airport building. Taxi ride from the airport to the city centre costs approximately 200-260 Croatian kunas (25 – 35 €).

Arriving by car

Zagreb has excellent road connections to the rest of Europe. For planning your route, try ViaMichelin.com.  For current road conditions and web camera views along Croatia’s highways, check the web site of the Croatian Auto Club.  A valid driver’s license, car papers and all relevant insurance documents are necessary to enter Croatia with a vehicle.

If you decide to arrive by plane and rent a car for local travel, you can do it at Zagreb airport, as well as in the city, but it is generally a good idea to make your reservations in advance.

Arriving by train or bus

The Main Railway Station is located in the centre of the City (at Kralj Tomislav Square 12), a few minutes by tram line number 9 or 4 to Hotel Sheraton Zagreb.

The Central Bus Station is located on Marin Držić Avenue, a few minutes by tram line number 6 or 8 to Hotel Sheraton Zagreb.

For more information about Zagreb Tram routes click here.

Getting around the town

Hotel Sheraton Zagreb, the conference venue, is located close to the centre of Zagreb which is best explored on foot. If you decide to take a tram, a single tram ticket costs 10 HRK. Night fares cost approximately double. Remember to validate (stamp) your ticket once you get into the tram (look for an orange stamping machine at the front or rear of the tram). Stamp the ticket only once. The ticket is valid for 90 minutes when travelling in one direction. Another option is to buy an “e-ticket” card at a kiosk for 50 HRK (20 HRK for the card and 30 HRK initial credit, with the option to refill your credit at a kiosk). If using the e-ticket card, validate your ticket by leaning it against an orange machine in the tram.

Several taxi operators can also be used. It is advisable to either order a taxi by phone or agree on the price before entering the vehicle to avoid the possibility of being cheated. Taxi fares in Croatian kuna (kn or HRK) can be found on these sites:

Useful telephone numbers

Country code: (+/00) 385
Area code (Zagreb): (0)1
Police: 192
Fire-fighting centre: 193
Emergency: 194
Time check: 18095
Information local calls: 18981
General information service: 18981
Information national and international calls: 11802
Wake-up calls: 18100
Roadside vehicle assistance: 1987
Weather forecast: 18166


Tap water is drinkable in all parts of Croatia.

Smoking Policy

Smoking and non-smoking areas.


Customs Administration of the Republic of Croatia: www.carina.hr


A “service charge” is already included in the bill, but it is customary to “round off” a restaurant bill. For excellent services rendered, a 10% to 15% would be appropriate.

For more information about Zagreb and Croatia please visit Zagreb Tourist Board or Croatian National Tourist Board website