UHPA: Process of Tranisiton to ISO 9001:2015 Successful


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The Association of Croatian Travel Agencies and an ensemble of its member agencies - 40 in total - have succesfully transitioned to the ISO 9001:2015 standard of quality management

The ISO 9001:2015 norm is an internationally recognized norm established by the International Organisation for Standardization (ISO) for quality management systems. A successfully implemented ISO 9001:2015 quality management system and compliance with the requirements of this standard are generally accepted practices which ensure that both present and future customers and / or partners receive the expected quality of products and services.

Travel agencies certified by ISO 9001 prove their commitment to providing quality services and products, including a quality control system and with focus on continuous improvement of both. Quality management helps to better understand and monitor customer needs, to achieve greater customer satisfaction and customer confidence, to make business more efficient, to increase productivity and profitability, to improve internal communication and to achieve continuous growth and development.

Today, UHPA is the first professional tourism association in Croatia to hold the ISO 9001: 2015 certificate and one of a very few who entered the certification process together with a network of its members, successfully implementing the norm. Carried out with the support of the Ministry of Tourism, the project Professional Development for Systematic Quality Management and Developing New Products included regular educational activities, workshops and seminars on topics such as risk management and planning, global challenges and trends, and quality management system according to ISO 9001: 2015. The project aimed to provide structure to the adaptation of management systems to new conditions in the development of special forms of tourism.

The certificate can be viewed here.


40 UHPA agencies holders of the ISO 9001:2015 certificate:

A. T. I. Ltd. for tourism, passengers transport and travel agency, Pula
Travel agency Adria Day, Opatija
Adriagate Ltd. Travel Agency, Split
Adriatic Explore Ltd., Dubrovnik
Alga Travel Agency Ltd., Zagreb
Almissa-Larus Ltd., Omiš
Amber Travel – ARX Ltd., Kastav
Atlantis travel Ltd., Zagreb
Atlas Rabac Ltd., Rabac
Authentica Ltd., Duće
Boho Travel Art, Omiš
Eklata Ltd., Split
Elite Travel Ltd., Dubrovnik
Fiore Ltd., Poreč
Galileo Travel Ltd., Radovan
Ilijada Ltd., Split
Kompas Zagreb PLC Travel Agency, Zagreb
Mare Tours, Vrbnik
Maricom Ltd., Pag
Molaris travel DMC Ltd., Malinska
Mondo travel Ltd., Zagreb
M-G Express Ltd., Kanfanar
Obzor putovanja Ltd., Zagreb
Olivari Ltd., Malinska
PBZ Card Ltd., Travel Agency, Zagreb
Penta Ltd., Zagreb
Shuttle Ltd. Travel Agency, Split
Shuttle Tours Ltd., Zadar
Sol-tours Ltd., Travel Agency and Services, Malinska
Sunturist Ltd., Novalja
Super Tours Ltd., Travel Agency, Dubrovnik
Terra Nautika Ltd., Dubrovnik
Terra Travel Ltd., Zadar
Trakostyan-Tours Travel Agency, Ltd., Donja Voća
Travel Agency Omnivia, Omiš
Travel Agency VAL –S.H.L. Ltd., Veli Lošinj
Uniline Ltd., Pula
Varaždintours Travel Agency Ltd., Varaždin
Ventula Travel Ltd., Split
VMD Ltd., Zagreb



This project was carried out with the support of the Ministry of Tourism which co-funded its implementation.

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