About us

Code of Ethics

1.1. UHPA members commit to uphold the universally accepted high ethical standards stipulated in the UNWTO Global Code of Ethics for Tourism, which was adopted on October 1st 1999 and signed by UHPA on November 6th 2014.

1.2. UHPA members commit to uphold the universally accepted standards of corporate social responsibility with the aim of promoting sustainable tourism, with emphasis on the protection of human and labour rights, the environment and limit corruption.

1.3. In approaching their customers UHPA members will apply the standard consumer rights protections, exceeding the legally prescribed minimum, particularly in informing their customers about the content and value of their products and services, in a timely and orderly fashion, in making conscientious decisions about selecting services as well as in protecting the rights and interests of their customers which may be under threat directly or indirectly during their travels.

1.4. In approaching their suppliers, UHPA members will apply the highest standards of business and partner practice, particularly with regard to the timely fulfilment of financial obligations, to not discriminating suppliers, and to not gaining undeserving benefits based on rank.

1.5. In approaching other travel agencies on the market UHPA members will apply high standards of business practice, particularly with regard to avoiding any type of vilification, conflict, pressure to conclude or breech contract, manipulating service terms, or causing damage by spreading false or unverified information, specifically to seize customers and users.

1.6. In their daily operations, UHPA members commit to lifelong learning and improving the competences of their staff members and continually advancing quality management, particularly in the field of risk management, consumer rights protection, and environmental protections and generally in sustaining the quality of their services.

1.7. In their public relations and communication processes, UHPA members commit to the high standards of business and public communication, specifically to avoiding the spread of false, unverified information and tendentious messaging, particularly that which could potentially cause material and / or non-material damage to somebody.

1.8. In the case of breeching this Code through the unconscionable behaviour of an employee, UHPA members will, as soon as they are made aware of the matter, act to reverse the damage and initiate the proper procedure against the employee involved in the breech of this Code.